Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.

We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.

Role Overview: The Blockchain Customer Support Specialist will provide exceptional support to Figment’s customers by addressing their queries, resolving issues, and guiding them through our blockchain and staking services. This role requires a deep understanding of blockchain technology, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

  • Respond to customer inquiries via our support channels including email and chat, providing timely and accurate information.
  • Troubleshoot and resolve customer issues related to blockchain transactions, staking, and wallet management.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Assist with performance monitoring of relevant systems, including collaboration with other internal teams to proactively resolve potentially customer-affecting issues.
  • Document customer interactions and provide feedback to internal teams to help improve our products and services.
  • Stay up-to-date with the latest developments in blockchain technology and Figment’s offerings.

Qualifications:

  • 2-5 years of experience in customer support, preferably in the blockchain or technology sector.
  • Strong understanding of blockchain technology, staking, and cryptocurrency.
  • Excellent verbal and written communication skills.
  • Proven problem-solving abilities and a customer-focused mindset.
  • Experience with customer support tools and platforms.
  • Ability to work independently and as part of a team in a fast-paced environment.