Overview

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Coinbase has built the world’s leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Non-fungible tokens, or NFTs, are emerging as an expressive medium for individuals, creators and brands. Coinbase’s NFT platform will introduce a simple way to connect and engage with this ever growing community, as well as new customer segments. To support this endeavor, the Customer Experience team is building out an NFT Creator Success organization which will be responsible for providing a white glove experience to some of the most prominent creators in the space.

Read more about our values and culture here.

What you’ll be doing (ie. job duties):

  • Serve as a Success Manager for a group of Coinbase’s top individuals, creators, brands and/or influencers by providing end-to-end product support to build a best in class customer experience for top creators
  • Build and maintain strong relationships with top tier Coinbase NFT creators, based on segmentation across key verticals including but not limited to art, entertainment, gaming, music, sports and more.
  • Provide a best in class experience for our creators through effective stakeholder management, conclusive prioritization, and effective execution across teams.
  • Engage with customers across a variety of channels, including e-mail, phone, video and on community based forums including Discord and Reddit
  • Represent the voice of the creator by effectively triaging, handling and prioritizing requests.
  • Provide resolution, which will include backend coordination with subject matter specialists and internal teams.
  • Facilitate prospect and creator demo calls, serving as a domain specialist of the NFT product, answering technical blockchain-related questions and demonstrating how Coinbase’s offerings can fit into their overall strategy
  • Distill creator feedback to internal teams including Advocacy, Legal, Product, Sales, and Trust and Safety when surfacing bugs, incidents and product suggestions
  • Utilize an in-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.

What we look for in you (ie. job requirements):

  • 4+ years of experience in interacting and establishing relationships with top tier creators (individuals, creators, brands/influencers)
  • 1+ years in blockchain operations or crypto (can be augmented with deep experience based on passion for the industry and technology)
  • Strong judgment and eye for detail
  • Ability to leveraging data to guide decision making and influence stakeholders
  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
  • Travel requirements up to 20% to Coinbase offices and for in-person client meetings

Nice to haves:

  • In-depth experience across the NFT landscape
  • Advanced experience in project management, analytics and/or quality assurance.
  • Advanced degree in business, finance, customer experience and/or blockchain.
  • Advanced understanding, JIRA, Salesforce Service Cloud.