Key Job Responsibilities
- Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.
- Create automations, Implement tooling, and write scripts to help developers and increase work efficiency.
- Continuously improve content on Polygon technical documentation, blogs and community forum
- Coordinate through the entire flow of incident and release management.
- Work closely on the line between engineering, monitoring, docs, and Business team
- Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
- Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
- Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc.
What you’ll need – Preferred Qualifications
- Excellence in communication, coordination and documentation
- Intermediate experience in Python or JavaScript
- Ability to proactively decide and act on ambiguous situations with minimal guidance
- Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)
- Basic knowledge of linux and system administration
- Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)
- Background working with mission critical 24/7 systems will be beneficial
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Tech skills: Blockchain, Wallets, Web3.
Nice to have:
- A mindset for web3 and crypto narrative
- 2+ years of experience in similar roles – e.g. Technical Support
- Attention to detail in every aspect of work
- Interest and eagerness to learn blockchain and zero knowledge proof systems
- Experience writing smart contracts.
