Overview
BitPay is looking for an Account Resolution Specialist. In this role, you will deliver excellent, dedicated support to our growing cardholder customer base. You’ll be a part of daily standups and constant collaboration. Everyone has easy access to any member of the team, including the executives. You’ll need to be a self-starter and a team player!
Responsibilities:Â
- Solves card support tickets meeting or exceeding the established quota. Quota is a volume-based calculation and work is divided across the team based on company role and current project priorities.
- Provides cardholders and card applicants with prompt, courteous, and accurate service in all areas of their bitcoin and prepaid card needs.
- Performs a variety of daily operational functions in support of the prepaid card program as well as general company support.
- Analyzes trends in cardholder support inquiries and works with the development team to implement root cause solutions.
- Works with card partners and vendors to manage card program inventory and establish and improve processes.
Required Skills
- 3-5 years experience within banking, start up, consulting, fintech or financial services industry
- Ability to work well in an international environment
- Excellent analytical, critical thinking, problem solving, and time management skills
- Outstanding interpersonal & communication skills, both verbal and written
- SelfÂ-starter mentality, results oriented mindset, strong attention to detail, and ability to respond and adapt well in fast-Âmoving and uncertain situations
- Available to commit full time flexible hours, rotational weekend commitment (<4 weekend days/year)
- Degree in Information Systems or Business-related field or equivalent work experience
Preferred Skills
- Passionate about customer service
- Experience in a Help Desk or customer service-oriented field (SaaS company preferred)
- Familiarity with IT tools and programming languages (command line, JavaScript, DB query languages)
- 2+ years technical experience in the software industry
- Knowledge of and interest in bitcoin