Overview

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Handling compensation cases and seek settlement solutions with clients when any issues or complaints raised
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Familiarizing yourself with new products and services as they are introduced.

Qualifications

  • Bachelor’s degree required, major in finance, business, communications, or a related field is a plus
  • 1-3 years experience in a customer service role or equivalent experience of handling client complaints and compensation cases
  • Experience or background in financial industry is a strong plus
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • Fluent in English and Mandarin
  • Superb written and verbal communication skills.

Conditions

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire