Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

In very little time, Binance has become the no. 1 global crypto-currency exchange in the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities

  1. Coordinate and handle customer complaint issues, and reture visit customers regularly.
  2. Solve customer complaint issues, and make analysis report.
  3. Optimize customer complaint process and improve service quality.
  4. Handle unpredictable emergency.
  5. Other missions assigned by superior.

Job requirements

  1. At least one year experiences in independently handling sensitive and high priority cases as well as dealing with internal escalations,preferably in finance industry or E-commerce.
  2. Excellent judgment in complicated situations, including effective communication, independent problem solving and rich complaint handling experiences.
  3. Excellent listening、speaking、reading、writing skills,Excellent verbal and written communication skills in English.
  4. Confident、articulate、Hardworking and passionate.
  5. Good computer skills – familiar with the use of a PC, proficiency in Microsoft applications such as Office, Word, Excel,PPT.


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire