Key Job Responsibilities

  • Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.
  • Create automations, Implement tooling, and write scripts to help developers and increase work efficiency.
  • Continuously improve content on Polygon technical documentation, blogs and community forum
  • Coordinate through the entire flow of incident and release management.
  • Work closely on the line between engineering, monitoring, docs, and Business team
  • Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
  • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
  • Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc.

What you’ll need – Preferred Qualifications

  • Excellence in communication, coordination and documentation
  • Intermediate experience in Python or JavaScript
  • Ability to proactively decide and act on ambiguous situations with minimal guidance
  • Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)
  • Basic knowledge of linux and system administration
  • Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)
  • Background working with mission critical 24/7 systems will be beneficial
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • Tech skills: Blockchain, Wallets, Web3.

Nice to have:

  • A mindset for web3 and crypto narrative
  • 2+ years of experience in similar roles – e.g. Technical Support
  • Attention to detail in every aspect of work
  • Interest and eagerness to learn blockchain and zero knowledge proof systems
  • Experience writing smart contracts.