Overview

Kraken is one of the largest and most successful bitcoin exchanges in the world and we’re growing faster than ever. We’re looking for people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers. We truly believe our success depends on having both in spades. Join us and the movement to change the way the world thinks about money.

Job Responsibilities

  • Work with the Head of Business Operations & Strategy to define, analyze, measure and optimize the process infrastructure of the company
  • Identify opportunities for improvement and lead initiatives to scale, automate and improve processes in all areas of the business, including sales and marketing, customer support and engagement, product development, operations, finance, back office, etc.
  • Support and improve annual strategic planning and operational budgeting processes to ensure linked and aligned resource allocations and efficient execution
  • Develop metrics, analytics and insights to help identify inefficiencies and opportunities for improvement in an efficient manner across the operation
  • Support the execution of cross-cutting, strategic initiatives and ensure effective delivery, change management and realization of expected results
  • Analyze and make recommendations regarding organization design, structure and staffing roadmap to maximize organizational performance and employee engagement
  • Substantially impact Kraken’s financial performance

Capabilities and Skills Required

  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
  • Knowledge of financial markets and strong interest in cryptocurrency
  • Specific experience in business process management, reengineering and/or workflow/process improvement
  • Experience in international markets and working across geographies Strong strategic and independent thinking, and outstanding project management skills
  • Ability to establish strong working relationships across all levels of management, and to work collaboratively and independently
  • Effective at simplifying complex topics and organizing work
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Superior verbal, written and interpersonal communication skills

Minimum Requirements

  • Bachelor’s degree; MBA preferred
  • 10 years experience in similar field and roles
  • Financial markets experience with knowledge/interest in cryptocurrency