Overview

Harbor is transforming private investments with blockchain technology to help unlock access, value and liquidity for commercial real estate, company equity, investment funds, and more. Harbor is an institutional-grade digital securities platform for compliant fundraising, investor management, and liquidity — powered by blockchain technology. For investors, the Harbor platform enables access to quality private investments with unique potential for enhanced liquidity. Harbor is backed by leading venture capital firms, including: Founders Fund, Andreessen Horowitz, Craft Ventures, Vy Capital, Fifth Wall, Valor Equity Partners, and Pantera Capital.

We’re looking for an Operations Specialist to help drive the customer onboarding and investment experience. In this role, you’ll work closely with product managers, engineers, lawyers, and partners. You’ll evaluate customer information, facilitate onboarding, and help improve the overall customer experience.

Responsibilities

  • Gather and evaluate user information to resolve onboarding issues
  • Provide training and support to all users regarding products and services offered by Harbor
  • Maintain detailed documentation of customer inquiries so that compliant records of each case can be made easily available
  • Ensure company policies are enforced in dealing with those customer inquiries
  • Collaborate cross-functionally with other Harbor teams to analyze, assess and resolve complex customer issues
  • Provide data-driven analyses, insights, and recommendations for strategic process and product improvements
  • Assist with ad-hoc projects as necessary

Requirements

  • 3+ years of experience in operations or customer support (strong preference for enterprise tech start-up or finance experience)
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal guidance and direction
  • Strong organizational skills and attention to detail
  • Excellent problem solving and critical thinking skills
  • Team player and highly collaborative
  • Bonus if you have your Series 99